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§ Help
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A growing centre of how-to articles, troubleshooting and policies. Search below, or browse the categories.
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Account & login
Sign in, OTP, recover access, manage password and 2FA.
OpenBooking a doctor
Search specialists, choose mode, book, cancel and reschedule.
OpenPharmacy orders
Upload prescription, browse OTC, track delivery, refund.
OpenAmbulance requests
Emergency vs non-emergency, dispatch, ETA, billing.
OpenDelivery tracking
Live tracking, delivery windows, missed drops, contact courier.
OpenPayments & receipts
Cards, CMI, cash on delivery, invoices, refunds.
OpenPrivacy & data
Health data, exports, deletion, consent and audit logs.
OpenProviders
Onboarding, verification, schedules, payouts, support.
Open
Common questions
Quick answers.
The questions we get most often, answered plainly.
Browsing the platform, booking and ordering are free. You pay only for the consultation, the medications, or the ambulance/delivery service you book.
Every doctor uploads their licence number, ID and certificates. Our admin team verifies each one against the national medical register before they appear in the app.
Major cities first (Casablanca, Rabat, Marrakech, Fes, Tangier, Agadir). New cities monthly. Live tracking on every order.
You can do most things from the web, but the app gives you push notifications, faster booking and live tracking. iOS and Android available.
We dispatch the nearest ambulance to your location. Average arrival in 15 minutes within Casablanca, Rabat and other major cities.
Yes. We use phone-OTP auth, encrypted records, audit logs and CNDP-compliant consent flows. Your data is yours — you can export or delete anytime.
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